Consultancy Name: Swer Networks
Website: www.swernetworks.com
Swer Networks (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us via our form. This policy is designed to comply with the Indian Digital Personal Data Protection (DPDP) Act, 2023. While we have made a good-faith effort to align our practices with international standards such as the GDPR and CCPA, our legal obligations are defined by Indian law.
1. Information We Collect
We collect only the information necessary to respond to enquiries and improve our website experience.
1.1 Personal Information
Collected only if voluntarily provided via our contact form.
- Name
- Email address
- Phone number
- Any message or information you voluntarily provide via our contact form
1.2 Technical and Usage Information
Automatically collected non-identifying data for analytics.
- IP address and approximate geolocation
- Browser type, operating system, and device information
- Date and time of website access
1.3 Cookies and Tracking Technologies
- We use cookies, including Google Analytics, WordPress Jetpack, and Cloudflare Turnstile, to track visitor interactions, analyse traffic and security, and improve the website.
- Our cookies do not and cannot identify you personally, but track aggregated behaviour.
1.4 Global Liability Protection
Our services are primarily governed by Indian laws. Users outside India access this site on their own initiative and acknowledge that data processing occurs in India under the DPDP Act, 2023.
2. How We Use Your Information
We may use the information collected for the following purposes:
- Service Delivery: Responding to enquiries regarding our network engineering consulting services.
- Strategic Growth: Improving our SEO, marketing, and sales strategy through analytics tooling.
- Security: Protecting our website from unauthorised access and preventing spam via Cloudflare Turnstile.
- Compliance: Meeting any legal obligations mandated by the Indian government authorities.
3. Legal Basis for Processing
Swer Networks may process your personal data under the following legal grounds:
- Consent: When you voluntarily submit your details via our contact form or agree to our cookie settings, you provide affirmative and specific consent for us to use that data to contact you or analyse site performance.
- Legitimate Interests: We process certain technical data to maintain the security of our website, prevent spam (via Cloudflare Turnstile), and ensure the proper functioning of our services.
- Performance of Services: Processing is necessary to take steps at your request prior to entering into a potential network engineering consulting contract.
- Right to Withdraw: You have the right to withdraw your consent at any time by contacting us at [email protected]. Please note that withdrawing consent may limit our ability to respond to your enquiries.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We share information only with specific service providers necessary to operate our website and services as follows:
- Analytics & Platforms: Google Analytics, WordPress (including Jetpack), and Cloudflare.
- Hosting: Hostinger, where data is stored in Indian data centres.
- Legal Requirements: We may disclose data if required by Indian law or government authorities.
Access is strictly limited to these providers and the owner(s) of Swer Networks.
Third-Party Responsibility Disclaimer: We use third-party tools (e.g., Google, WordPress, Cloudflare) that operate under their own independent privacy policies. While we choose reputable partners, Swer Networks does not control their internal operations and shall not be held liable for any data breaches or non-compliance occurring within their respective systems.
5. Cookies and Tracking Technologies
We may use essential, preference (e.g., Dark/Light mode), and analytics cookies (e.g., Google Analytics) to improve site performance and security. We do not use advertising cookies. For detailed information on the types of cookies we use, and how to manage your preferences, please refer to our separate Cookie Policy.
6. Data Storage, Retention, and Security
- Storage & Location: Personal data from contact forms is stored on Hostinger servers in Indian data centres. Analytics data (Google/Jetpack) is stored in the cloud and may be processed on servers outside of India.
- Retention: We retain your data only for as long as necessary to respond to your inquiry or meet legal requirements. In addition, we retain technical logs and analytics in anonymised form for trend analysis.
- Security Measures: We protect your data using industry-standard WordPress security tools. This includes WP-Forms to keep your messages private and Cloudflare Turnstile to stop automated spam.
- Liability Limitation: While we implement robust security, you acknowledge that no digital transmission is 100% secure. Swer Networks shall not be liable for breaches resulting from third-party platform vulnerabilities (as detailed in Section 4).
7. Your Rights (Data Principal Rights)
In accordance with the DPDP Act 2023 and international standards, you have the following rights:
- Access & Correction: You may request a summary of your data or correct inaccurate information.
- Erasure & Withdrawal: You may request data deletion or withdraw your consent at any time by writing to us at [email protected].
- Nomination: You have the right to nominate an individual to manage your data rights in the event of death or incapacity.
- Grievance Redressal: If you have concerns, you may contact our Grievance Officer at [email protected]. You also have the right to escalate complaints to the Data Protection Board of India.
8. Security Measures
We implement reasonable technical and organisational safety measures, including encryption and access controls, to protect personal information from unauthorised access, alteration, disclosure, or loss as required under the DPDP Act, 2023.
9. Children’s Privacy
Our website is not intended for children under 18 (or applicable local age of consent). We do not knowingly collect personal data from minors.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on the website with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.
11. Governing Law
This policy is governed by Indian laws. Any disputes related to this privacy policy shall be subject to the exclusive jurisdiction of the courts in India.
12. Contact Us
For questions or requests regarding this Privacy Policy or your personal data, you may write to the following:
- Grievance Officer: [email protected]
- Entity & Address:
Swer Networks (Sole Proprietorship)
House No 35,
Western Side of Mawkhar Main Road,
Near Blue Heaven Restaurant, East Khasi Hills,
Shillong, Meghalaya
India, 793001